Refund & Cancellation Policy
How cancellation and refunds work for our marketing engagements.
1. How our engagements are priced
We provide custom marketing services that are individually scoped and quoted in writing before any work begins. Because each engagement is tailored, the specific fees, payment schedule, and cancellation and refund terms are set out in your written Engagement Agreement, agreed before any payment is due. Where this policy and your Engagement Agreement differ, the Engagement Agreement controls.
2. Online payments are not currently enabled
Online card payments are not currently enabled on this site. We do not charge you through the site. An engagement is invoiced and paid under the terms of your Engagement Agreement, so there is no automatic online renewal or stored payment method on this site to cancel.
3. Cancelling an engagement
You may request to cancel or pause an engagement by emailing josh@affiliatemarketing.com or by contacting your point of contact. Any required notice period is set out in your Engagement Agreement.
4. Refunds
Because engagements are individually scoped, the refund terms for an engagement are set out in its written Engagement Agreement, agreed before any payment is due. As a general principle, fees for services already performed are earned, and amounts we have already paid or committed to third parties for your campaign (for example creator compensation or platform ad spend) may not be recoverable. We will show you what has been committed. This policy does not remove or limit any refund rights you have under applicable law.
5. How earned fees, unused budget, and ad spend are treated
Our service fee compensates us for the work we perform and is treated as earned as that work is delivered. Any portion of a budget that is allocated to third-party costs (such as creator compensation or platform ad spend) and is not yet spent or committed is handled as set out in your Engagement Agreement. We do not hold customer funds as stored value or a wallet on this site, and we do not act as an escrow.
6. How to request a refund
Email josh@affiliatemarketing.com with your company name and the engagement details. We will review the request against your Engagement Agreement and this policy and respond. Approved refunds are returned using the original payment method where possible.
7. Your statutory rights
Nothing in this policy removes or limits any refund or cancellation rights you have under applicable law. This policy applies in addition to those rights, not instead of them.
8. Contact
Questions about cancellation or refunds: josh@affiliatemarketing.com.